Customer Link

The Security Management Tool

ADT, the recognized leader in the security industry for over a century, takes security management to the next level with a new state-of-the-art service. Introducing Customer Link, an offering that helps provides you with immediate access to and control of security data at all your remote sites - right from your own office.

Through the latest in computerized security technology Customer Link enables you to immediately review the security system of any or all your operations, change passcodes, update alarm notification lists and closing and opening times, all from your own base of operations.

This advanced service gives you greater control over all your security operations. You have the ability to quickly and easily make changes involving sensitive security situations. You have timely, up-to-the-minute data for all informed decision making on critical security matters.

In short, with Customer Link you have the best of both worlds: the control and flexibility of a proprietary system without incurring its costs and responsibilities. And, of course, you have the unsurpassed around-the-clock service of ADT's coordinated security professionals.

Best of all, with Customer Link you can go home at night with the peace of mind of knowing that ADT's Customer Service Centre is monitoring your business, and in the morning all your security data can be at your fingertips.

System Benefits

• Superior multi-site security control without all the operating costs and burdens of maintaining a proprietary system.
• Immediate access to your historical database for security information on one or all of your remote sites.
• Ability to rapidly deal with sensitive security matters by changing, adding, or deleting passcodes; altering closing and opening times; updating alarm notification lists; etc.
• Customer service centre downloading of current information to your computer continually updates your historical database and uploads any changes.
• Reporting capabilities (13 months online):
  Account Database
  Event History
  History Summary
  Summary Totals
  Mailer Report

Still not enough? With the addition of Customer Link Report Writer you can generate completely customized reports based on any information in your database.

• Master Reports available upon request.
• ADT's state-of-the-art customer monitoring centres provide round-the-clock monitoring of all your facilities 365 days a year.

Customer Link can be easily integrated into your security operation by simply upgrading your existing PC hardware a Customer Link software package and teleconnecting with the ADT customer monitoring centre. ADT can provide the software and the connection type only, or a computer with full setup and all you'll have to do is turn on the switch.