ADT's Guarantees

At ADT, we don't just tell you how safe, reliable and useful our products and home security services are — we guarantee it! Click on the below certificates to enlarge them.

Theft Protection

Theft Protection Guarantee

Pays your insurance deductible (up to $500) in the event of a burglary, while your home security alarm system is armed.*

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Money Back Guarantee

ADT Money-Back Service Guarantee

If you are not satisfied within six months of installation, we will refund the system installation price and pay all monitoring fees after we have attempted to resolve your concerns. – Hassle-Free.*

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1If during the six months following installation, we are unable to resolve any installation/ service-related concern, we will refund the installation charge and/ or any monitoring fees paid. Subject to the terms and conditions of the Residential Systems Customer's Order between you and ADT Security Services Canada, Inc. Applicable for residential customers only.

2The customer presenting ADT with this ORIGINAL GUARANTEE will be eligible to receive a reimbursement of up to five hundred Dollars ($500.00) of Customer's homeowners' insurance deductible (if any), if and only if ALL of the following requirements are met to ADT's reasonable satisfaction: (i) the property loss was the result of a burglary that took place while Customer's ADT security systems was in good working order and was "on," and while all of Customer's doors and windows were locked; and (ii) the intruder entered the residence through a door, window, or any other area equipped with an ADT detection device and such detection device was not "by-passed," and (iii) Customer is not in any way default under the ADT Residential Systems Customer's Order; and (iv) Customer files a written claim with its homeowners' insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report, and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this Original Certificate signed by Customer and presenting it to ADT) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Applicable for residential customers only.