ADT Always There
Yumi Lee, San Francisco Bay Area
Yumi Lee was awakened from a deep sleep when her ADT security system sounded in the middle of the night at her San Francisco Bay Area home. Within seconds a Customer Care Representative was calling to inform her that one of her garage door sensors showed a side door in the garage had been triggered and the police were on their way.
With her husband Tim out of town, Yumi was home alone and frightened at the possibility of an intruder being somewhere in the house. The customer care representative who had called stayed on the phone calmly reassuring her. He told her to lock her bedroom door, stay in the room by the window, and watch for police to arrive. Though the police arrived within minutes, it felt like an eternity for Yumi. “I was amazed at how calming the voice at the other end of the line was. It was really reassuring to know that in some way, I wasn’t alone,” says Yumi.
Deterring Crime, Reassuring Customers
The police found that the garage had been entered, but not the main part of the house. They believe the intruder was scared off by the burglar alarm, and there was no reported damage. The Lees, who had their ADT security system installed less than a year before the incident, were very impressed by ADT’s quick response and recommend ADT to all of their friends and family. “ADT was really on top of it – the burglar alarm went off and the phone rang,” says Yumi. “I feel safe with ADT.”