What you can do to help prevent false alarms
False alarms are typically caused by simple human error. Whether they occur because of an incorrect code being entered or something inadvertently triggering the motion detector.
Motion detectors do not only detect humans, they sense all types of movement from all sorts of objects.
When items such as hanging mobiles or holiday decorations are shifted by a draft caused by an open window, fan or heater they have the potential to trigger your alarm system.
Before you arm your system, be sure to check the house for objects that may interfere with the motion detectors.
Learn your system
Be sure to read your product manual and always keep it close by. If you do not have your manual, we will be happy to provide you with an additional one. Simply call us at 1-888-285-9848.
Check your trouble light
Your ADT keypad is equipped with a trouble light. If the light is on, consult your product manual or call the monitoring station and ask for the Help Desk. IMPORTANT: Ignoring the light can cause your system to be unreliable.
Make your house visible
Good lighting in front and around your house not only deters potential criminals, but it is also important for lighting the way for emergency vehicles. When your address is clearly visible from the street, emergency vehicles will have an easier time finding the right house, making dispatches more reliable and timely.
Stay up-to-date
Alarm systems are becoming increasingly more advanced. Updating your system can provide you with more reliability, features and functions.