Recently, TELUS acquired ADT Canada, and will now welcome you and all of our customers to the TELUS family. At ADT, we believe our customers should have access to the best products and we feel TELUS is perfectly positioned to build on the exceptional service that we’ve offered since 1874.
Rest assured, ADT Canada and TELUS are both committed to providing you with the same reliable service you currently enjoy. Most importantly, your monitoring services will continue to operate as usual and you aren’t required to do anything.
TELUS already provides state-of-the-art automation and security services to homes and businesses across Canada. And now, they’re committed to using the power of technology to further enhance your world through their award-winning wireless and PureFibre™ networks, as well as bringing you additional benefits and exclusive deals on other services.
Q: What does this mean for my ADT service?
Right now, you won’t see any changes. You can continue to access services and support from the ADT team as you always have; support teams will remain the same and your monthly rate and contract will not change. Most importantly, your monitoring services will continue to operate as usual.
TELUS is very excited to welcome ADT Canada to the TELUS family and looks forward to serving you. We are confident that ADT Canada will thrive as part of TELUS and continue to deliver the outstanding service you have come to know.
Q: What do I need to do?
You don’t need to do anything; simply continue to enjoy the same reliable service you currently receive, and keep an eye out for communications from TELUS.
Q: What does this mean for ADT Canada customer support?
There is no change to your current support - we remain 100% committed to delivering the high quality service and support you are accustomed to.
Q: What will happen to my personal information?
There will be no change, all data will remain with ADT Canada. Additionally, there’s no need to worry; TELUS is recognized as a leader in customer experience, security, privacy, and innovation.
Q: Who can I contact about my ADT services?
For more information about your ADT products and services, please visit ADT.ca or contact us at:
- Sales: 877-627-0504
- Support: 888.ADT.ASAP
- Sales: 888-474-6307
- Support: 888.ADT.ASAP
Q: Who can I contact about TELUS services?
TELUS offers home solutions in British Columbia and Alberta, including Internet, Optik TV, Pik TV, Smart Hub, home phone, SmartHome Security and mobility services.
In the rest of Canada, TELUS offers mobility services on award-winning networks.
For more information about TELUS products and services or to check out your exclusive introductory offer, click here.
Q: Why did TELUS buy ADT?
TELUS already provides state-of-the-art automation and security services to homes and businesses across the country. This acquisition provides TELUS with an opportunity to expand their network and bring world-leading technology to even more customers.
TELUS is committed to using the power of technology to bring convenience, control and safety to life through their world-leading wireless and Fibre networks as they power the smart buildings, smart cities, connected homes and health services of all Canadians.
Q: Who is TELUS?
TELUS is in the business of connecting Canadians, with a purpose of making sure those connections improve the lives of Canadians and the communities where they live. To find out more, visit telus.com/why-telus.