You get more with TELUS SmartHome Security
Money-back service guarantee
If you are not satisfied within six months of installation, we will refund the system installation price and pay all monitoring fees after we have attempted to resolve your concerns. – Hassle-Free.*
*If during the six months following installation, we are unable to resolve any installation/ service-related concern, we will refund the installation charge and/ or any monitoring fees paid. Subject to the terms and conditions of the Residential Systems Customer’s Order between you and TELUS SmartHome Security Services Canada, Inc. Applicable for residential customers only.
Homeowner's Insurance Certificate
If your TELUS SmartHome Security-monitored security system is eligible for discounts on your homeowner’s insurance, we’ll provide a certificate for your insurer. Check with your agent or broker to find out.
- Fast, reliable response, backed by over a century of experience
- Products tested and certified by TELUS SmartHome Security Labs
- Highly trained TELUS SmartHome Security professionals protecting you 24/7
Theft Protection Guarantee
Pays your insurance deductible (up to $500) in the event of a burglary, while your home security alarm system is armed.*
*The customer presenting TELUS SmartHome Security with this ORIGINAL GUARANTEE will be eligible to receive a reimbursement of up to five hundred Dollars ($500.00) of Customer’s homeowners’ insurance deductible (if any), if and only if ALL of the following requirements are met to TELUS SmartHome Security’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while Customer’s TELUS SmartHome Security security systems was in good working order and was "on," and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window, or any other area equipped with an TELUS SmartHome Security detection device and such detection device was not "by-passed," and (iii) Customer is not in any way default under the TELUS SmartHome Security Residential Systems Customer’s Order; and (iv) Customer files a written claim with its homeowners’ insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides TELUS SmartHome Security with copies of the insurance claim report, the police report, and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to TELUS SmartHome Security (by signing this Original Certificate signed by Customer and presenting it to TELUS SmartHome Security) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that TELUS SmartHome Security reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to TELUS SmartHome Security that all of the foregoing requirements have been satisfied. Applicable for residential customers only.
An outstanding network of monitoring stations
We own and operate a nationwide network of three monitoring stations which are interconnected for complete redundancy. In the event of a major power outage or a natural catastrophe, all alarm signals are automatically forwarded to another station to ensure uninterrupted service.
Five Diamond Certification:
Our monitoring stations have earned the Five Diamond Certification from The Monitoring Association (TMA, formerly known as the Central Station Alarm Association), one of the most important governing bodies in the alarm industry. This means our central station operators, who are the first line of defense in emergency response, undergo regular professional training and maintain high performance levels in alarm response handling.
Underwriter Laboratories Certification (ULC):
We have monitoring stations which are ULC certified and comply to strict national standards regarding security system installation and alarm response handling.