Skip to main content ADT Canada

ADT Canada is part of the TELUS family.

Learn more about this exciting development.

ADT Canada is part of the TELUS family.

Learn more about this exciting development.

Get a Free Quote

Get a Free Quote

Fill out this form and an ADT security specialist will email and call you at the information you provide below to discuss the best products and services for your needs (all fields required).

First Name
Last Name
Province
Postal Code (H2H2H2)
The phone number cannot start with a '0', '1' or '+'.

FAQs

ADT Command and ADT Control

Can I adjust the default clip length of my camera records?

Yes, for camera-triggered events. Just go to Video Settings and adjust the length of time there under Saved Video Settings. System-triggered clip length is not editable (such as an activated security sensor when the panel is Armed).


Can I answer my doorbell through my Control app and web portal?

You can only answer your doorbell through the app. You can also start a doorbell call and view the camera video from the doorbell at any time.


How do I add a camera to my system?

Your ADT Command system can handle up to 40 cameras. But before you add it to your ADT system, you have to add the camera to your Wi-Fi network. Follow these steps:

  1. Log onto the www.control.adt.ca portal.
  2. Select Video from the left navigation.
  3. Select Settings from the available options.
  4. Select the appropriate camera from the list of devices.
  5. Follow the onscreen instructions for your applicable device.


How do I add a new User to my Command security system using the Control portal?

You can add new Users, and manage existing ones, through your web portal. Here’s how:

  1. Log onto www.control.adt.ca with your username and password.
  2. Using the menu on the left, click Users.
  3. Click Add User near the top of the screen.
  4. Enter the first name and last name and an email or cell phone number if desired.
  5. Enter Access Points you want to allow the new user to have.
  6. If you select Panel Access, you must enter a User Code.
  7. If Lock Access is selected, you must enter a User Code.
  8. If you select both Panel Access and Lock Access, you can use a single code for both.
  9. Once you type an Access Code, a Schedule selection will appear. Set the desired access times.
  10. Click Save.


How do I arm and disarm my panel from the Control app?

The ADT Control app is designed to provide the same functionality as the 7” Command touchscreen panel. That includes arming and disarming your system remotely. Here’s how to do it:

 

To arm

  • Tap the Shield icon to arm your panel.
  • You have the option of tapping Silent Arming or No Entry Delay, and you can also select Arm (Stay) or Arm (Away) depending on whether you’re going to be home or out.

 

To disarm

  • Tap the Shield icon to disarm your panel.


How do I arm and disarm my system using my Command 7” touchscreen?

Arming and disarming your system with the touchscreen, including setting up custom scenarios, is easy. Follow these steps for the different options:

 

Arm Away

  1. Tap Arm Away.
  2. Enter your User Code.

 

At this point, the countdown for you to exit before your system arms will start. Note: You can only do silent arming from the ADT Control app, not the panel or accessories.

 

Arm Stay

  1. Tap Arm Stay.
  2. Enter Entry Delay if desired, then enter your User Code. After you hear the panel status announcement, the countdown will be silent.

 

Night Stay

Night Stay can arm your exterior doors and windows to instant status. So if someone opens one of them, the alarm will sound without any delay.

  1. Tap Arm Stay.
  2. Tap Night Stay.
  3. Enter your User Code. After you hear the panel status announcement, the countdown will be silent.

 

Arm Custom

Arming Custom allows you to bypass up to five of your system’s sensors. For instance, if you want to keep your back door open to let your dog have access to the backyard, you can bypass that sensor. Here’s how to customize:

  1. Tap the Arm Custom icon.
  2. Tap the zone(s) you want bypassed (five maximum).
  3. Tap the words Arm Custom at the bottom right of the screen.
  4. Enter your User Code.

 

Disarming Your Panel

  1. Tap Disarm.
  2. Enter your User Code.

 

To use Quick Exit when your panel is in Arm Stay and you need to leave quickly without fully disarming your system, simply tap Quick Exit. You won’t need to enter a code.


How do I automate lights, locks and thermostats?

From the web portal, click Automation in the main menu.

  1. Select Rules if you want to set a device to act according to a Trigger activity (such as the front door automatically locking when the panel is set to Arm Stay).
  2. Select Schedules if you want a device or a light to turn on and off at set times during the day (or for the thermostat to adjust temperatures).
  3. Select Scenes if you want to group automations together as a set (such as creating a Goodnight scene that sets the panel to Arm Stay, locks the doors, closes the garage door, adjusts the thermostats and turns on exterior lights).
  4. Click the + Add New label to begin configuring Rules, Schedules or Scenes.


How do I bypass a sensor on my system?

To bypass a sensor, first be sure your system is disarmed. You can’t bypass a sensor if it’s armed. Note that you can never bypass fire zones. Also note that a bypassed sensor will reset the next time the panel is disarmed. So if you want to bypass the same sensor the next time you arm your system, you’ll have to go through one of the below sets of steps again:

 

On the Command 7" touchscreen using the Zones icon

  1. Tap the Zones icon on the home screen.
  2. Tap the zone(s) label you want to bypass (five maximum).
  3. Tap Bypass.
  4. Enter your User Code.

 

On the Command 7" touchscreen using the Arm Custom icon

  1. Tap the Arm Custom icon.
  2. Tap the zone(s) label you want to bypass (five maximum).
  3. Tap the words Arm Custom at the bottom right of the screen.
  4. Enter the User Code.

 

On the Command Hybrid with the WLTP100 (wireless) touchpad

  1. Enter the 4-digit User Code, then the Bypass key [6], followed by the 3-digit zone number for each one you want to bypass. (You can bypass up to five zones at a time; no pause is needed between zone numbers.)
  2. Wait for the touchpad to display a “Bypass” message for each zone number.
  3. Optional: to view the bypassed zones before you arm your system, enter your User Code and press the Bypass key [6].
  4. Arm the system as usual.


How do I check sensor batteries in the Control app?

You’ll see low batteries as a trouble condition on your home screen in the Control app. Tap the trouble icon to see a list of devices with a low-battery condition.


How do I check sensor battery status on my Command panel?

Sensor batteries should be changed according to the manufacturer’s instructions for each device. You can view the device power status on both the Command 7" touchscreen and optional secondary 7" touchscreen. Here’s how:

  1. From the home screen, tap Zones.
  2. Enter your User Code.
  3. A list of devices installed on your security system will appear, with a battery-bar status icon next to each name.
  4. Use the up and down arrows to scroll through your devices.


How do I disable and enable Chimes on my system? How do I adjust the volume of panel tones?

On the Command 7" touchscreen

  1. Tap the right arrow to get to the Tools icon.
  2. Tap the Tools icon and enter Master User Code.
  3. Tap the Settings icon.
  4. Drag the slider to the right or left on the Volume bar to adjust the volume.
  5. Select Chime to mute chimes and voice announcements. (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted).

 

With the WLTP100 (wireless) or WTP100 (wired) touchpad

 

To reach Chime Mode so you can turn chimes on and off, enter the Master User Code then tap 9.

 

Note: When you enter codes and commands, you must make sequential taps within 10 seconds of one another. If a full 10 seconds goes by between taps, the entry will cancel and you’ll need to start the sequence over from the beginning. If you make a mistake while entering a User Code, press the * key to start over. Always use the * key to clear the previous entries or you may enter an incorrect code.

 

With the optional secondary 7" touchscreen (WTS700)

 

Note: Chimes and volume settings on the optional secondary 7" touchscreen apply ONLY to optional screen, and NOT to your security system’s main panel.

  1. Tap the Settings icon, then drag the slider to the right or left on the Volume bar to adjust the volume.
  2. Select Chime to mute Chimes and voice announcements (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted).


How do I see a screen snapshot taken by my Command 7" touchscreen panel when someone disarms the system?

When someone disarms your system, the Command panel takes a screen grab of the event so you can see who disarmed the system. Here’s how to check for those snapshots:

  1. Tap the Right Arrow on the home screen to the Tools icon.
  2. Tap the Tools icon.
  3. Tap Events.
  4. You’ll see a list of system events, including panel-disarm snapshots. Tap on an event to see the snapshot.


How do I set up geo-services?

ADT Command works with the ADT Control app to use geo-fencing technology to sense when you’re getting close to or leaving your home. This capability allows you to set up automations related to when you arrive or depart. To take advantage of geo-services, follow these simple steps:

 

Enable geo-services on one or more phones

  1. Log into the Control app from your iPhone or Android device.
  2. Go to Settings.
  3. Tap to Enable Geo-Services.

 

View and manage geo-fences

  1. Log into your web portal.
  2. Click Settings.
  3. Click Geo-Services to view and edit Geo-Fences. A “Home” Geo-Fence is created by default around your security system address.
  4. Use the “Set up Geo-Features” links to quickly create geo-fence-triggered Reminders.
  5. You can also apply geo-service settings to existing Rules and Notifications in the web portal.

 

For additional details, click here.


How do I test my system’s connection to the ADT Central Station?

We recommend you perform a system test once a month just to make sure your system is working properly and we’re receiving signals at our monitoring centers. Here’s how to perform a test:

 

On the Command 7" touchscreen

  1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
  2. Tap Tools icon and enter the Master User code.
  3. Tap the Advanced icon.
  4. Tap the Communications Test icon.
  5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
  • Pending:
  • Passed: Cellular Communications Test, Broadband Connection
  • Test Failed:

 

Note if test fails, please contact ADT at 1.800.ADT.ASAP.

 

With the optional secondary 7" touchscreen (WTS700)

  1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
  2. Tap Tools icon and enter the Master User code.
  3. Tap the Advanced icon.
  4. Tap the Communications Test icon.
  5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
  • Pending:
  • Passed: Cellular Communication Test, Broadband Connection
  • Test Failed:

 

Note if test fails, please contact ADT at 1.800.ADT.ASAP.


How do I view How-To videos on my Command 7" touchscreen panel?

You can do a lot with the new ADT Command touchscreen, including controlling your security system and smart home devices. Here’s how to find How-To videos that will help you use Command to its full capabilities:

  1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
  2. Tap the Tools icon.
  3. Enter the Master User code.
  4. Tap the Help Videos icon.
  5. Tap the Video icon for the topic you want to learn about.


How do I view How-To videos on my optional secondary 7" touchscreen (WTS700)?

You can watch How-To videos on your secondary touchscreen exactly the same way you can on your main touchscreen. Just follow these steps:

  1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
  2. Tap the Tools icon.
  3. Enter the Master User code.
  4. Tap the Help Videos icon.
  5. Tap the Video icon for the topic you want to learn about.


How much video can I store with my ADT Control system?

Video storage is based on your service plan and number of clips stored and uploaded. Generally speaking though, you will have 6000 clips uploaded/stored per month for Command.


I seem to be having a connection issue with ADT Control. What troubleshooting steps can I take?

If you log into the  control.adt.ca portal and see “Status Unavailable” or a visual indicator that the system is offline, make sure all your ADT equipment is plugged in, wait a couple of minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.


My ADT Command/Control system appears offline. What should I do?

If you log into the  control.adt.ca portal and see “Status Unavailable” or a visual indicator that the system is offline, make sure all your ADT equipment is plugged in, then wait a couple minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.


My camera appears offline. What do I do?

First, confirm your camera is plugged in and receiving power. Next, make sure your Wi-Fi connection shows internet activity. If your camera still isn’t recognized, call 800-ADT-ASAP for help.


The display on my optional secondary 7" touchscreen (WTS700) keeps coming back on, why?

There are several system conditions that can cause your touchscreen to turn back on which may need your attention, including:

  • A tap to the touchscreen
  • Alarms
  • Sensor troubles
  • System troubles


The display on my optional secondary 7" touchscreen (WTS700) won’t turn off. Why?

There are several system conditions that can cause your touchscreen to stay on, and that may need your attention, including:

  • System is in Programming Mode.
  • The backup battery isn’t fully charged.
  • A Help Video is playing.
  • An Entry/Exit countdown is in progress.
  • System is in “Walk Test” mode.
  • System is in “Communication Test” mode.


Who has access to my camera and recorded clips and images?

ADT takes your privacy very seriously. Only users whom the system owner has specified can view live video or review clips and images. ADT doesn’t have access to those images and we don’t share them.


Why am I not receiving push notifications?

Only site owners are initially able to enroll devices for push notifications. To set up additional users to receive notifications, follow these steps:

 

Using the website

  1. Log into the website.
  2. Click Notifications.
  3. Click + New Notification to create a new notification or click the pencil icon for an existing notification to update.
  4. To choose notification recipients, click + Add Recipient.
  5. Click to select the entries in the Address Book to be notified or click + New to add a new Address Book entry.
  6. Once you’ve selected all the desired recipients, click Close.
  7. Verify all recipients are correct, then click Save.

 

Using the app

  1. Log into the app.
  2. Tap the hamburger menu.
  3. Tap Notifications.
  4. Tap Manage Notifications.
  5. Tap + Add to create a new notification or tap an existing notification to update.
  6. To choose notification recipients, tap + Add Recipient.
  7. Click to select the entries in the Address Book to be notified or click + Add Contact to add a new Address Book entry.
  8. Once you’ve selected all the desired recipients, click Close.
  9. Verify all recipients are correct, click Save.

 

Notes: You’ll need to separately register each phone or tablet that you want to have access for push notifications. Once registered, each device must have the Push Notifications toggled On in the app. To avoid duplicate alerts, make sure to turn off text message alerts once you’ve successfully enabled push notifications on the web portal.


Why is my optional secondary 7" touchscreen showing “Please Standby”?

Your touchscreen may be out of range of the panel. Check how close you are to your panel, make sure your internet connection is good and check your security system status. If your touchscreen continues to show “Please Standby” when it’s close to the panel, and the security system is operating properly and your internet is connected, please call 800-ADT-ASAP for help.


Alarms, Permits and Bylaws

Do I require a municipal alarm permit for my alarm system?

It depends on your municipality. Click here to get the bylaws and permit information.


ADT Personal Identification Code (PIC)

How can I store my ADT Personal Identification Code (PIC) safely?

In case of an alarm, an entry/exit outside the authorized schedule (for Commercial customers) or a system test, you need to call the ADT Monitoring Centre and identify yourself with the phone number where your ADT system is installed, and your Personal Identification Code (PIC).

 

For an easy way to remember your PIC, download this handy form and fill it out with your information. You can then email or print it to keep on hand should any emergencies arise.

 

Tip: You can also share your PIC safely with family members or employees using the form above.


Stickers and Lawn Signs

How do I order new stickers or lawn signs?

We would be happy to send you stickers and lawn signs! ADT stickers and lawn signs are a strong deterrent against would-be intruders because they show that you are protected by Canada’s #1 home security provider. To order new stickers or lawn signs, please complete the Contact Form and select “Technical Support” from the drop-down menu. Please note we only send stickers and lawn signs to ADT customers.


Battery

Does your alarm device or system panel show a low battery condition?

ADT offers several battery replacement options, including self-service choices. Our “Battery Replacement Direct Ship” option allows you to order replacement batteries and have them shipped directly to your address. Our “Battery Replacement Pick Up” option gives you the opportunity to have the replacement batteries conveniently ready for pick up at one of our sales and service office locations. Remember, before installing your new battery, be sure to call us at 888.ADT.ASAP to put your system on test mode.


How do I change my backup power supply battery?

Information on changing these batteries is listed here. Please look for your system and download the instructions. If you do not see your system listed here, or if you have questions about changing your backup battery, please contact us at 888.ADT.ASAP.

 

IMPORTANT: Please call us at 888.ADT.ASAP when you are changing your batteries as this may send a system tamper signal to our monitoring centres.


How do I change the batteries in my wireless device?

To change the battery on your wireless device, refer to the Wireless Device Battery PDF. If you do not see your wireless device listed here, please call us at 888.ADT.ASAP and select option 2, “To test your system or to report trouble with your alarm panel”.


How do I know if my backup power supply battery needs to be changed?

All systems will have a backup battery in the control panel. All security systems use batteries which wear down over time. When your backup battery is low, your system will indicate a trouble light and ADT will receive a trouble signal. We will then contact you.


How do I order new batteries?

Depending on your maintenance plan, you may be covered for free batteries and shipping. Even if your maintenance plan does not cover batteries, you can order them from us.

 

To order new batteries either for your wireless device or main backup panel, please call us at 888.ADT.ASAP.

 

Please not that we do not ship batteries for security systems which are not monitored by ADT.


How do I safely dispose of my old batteries?

Old batteries can either be dropped off at one of our offices or at a recycling centre. Visit http://www.call2recycle.org/ to find a recycling centre near you.


How long is my backup battery going to last?

The average backup battery lasts 3-5 years. Under normal conditions the backup battery will recharge on its own. However, the lifespan of a backup battery can be affected by power outages. For example, if you live in an area that experiences multiple power outages, eventually your backup battery might not be able to hold its charge when the power comes back on.


How long is my wireless battery going to last?

The average wireless battery lasts 3 years. Certain sensors that are constantly triggered, such as a motion detector, which works even when the system is not armed, might need to be replaced earlier than that. Window and door contacts are typically used less than motion detectors. We recommend that if you need to replace a battery more often than once per year, please call us as this could mean that the sensor itself is faulty.


How to change the batteries of my system?

All security systems use batteries, which wear down over time. All systems will have a back up battery in the control panel. Information on changing these batteries is listed here. Please look for your system and download the instructions. If you do not see your system listed, or if you have questions about changing your wireless device batteries, please contact our customer service centre at 888.ADT.ASAP.
IMPORTANT: Please notify us when you are changing your batteries as this may send a system tampering signal to our monitoring centres.


What does a low battery light mean?

Your low battery light could be due to either your backup panel battery or a battery from a wireless device.

 

If your low battery light is due to your backup panel battery, then please check the following to determine the source of the issue.

  • Has there been a power outage in your area? 

    If there has been a power outage, there is a good chance that the alarm panel battery will not need to be replaced since it is rechargeable and should recharge itself when the power comes back on. The backup battery should recharge on it's own within 24-48 hours.

  • Has a breaker been turned off? 

    If you turned off a breaker due to renovations on-site, simply turn the breaker back on and the battery should recharge itself within 24-48 hours.

  • Is the transformer plugged in properly? 

    Please validate that the transformer is firmly plugged into the wall power outlet. If it is, touch the transformer to see if it is warm. If it is cold, it probably means there is a problem with the wall power outlet or the transformer and it will need to be replaced or fixed.

 

If your low battery light is due to your wireless device, you can change the battery yourself by opening the device and checking what type of battery you have. Batteries for wireless devices can often be purchased at a local hardware store. Be sure to place your system on test before opening your device as this may send a system tampering signal to our monitoring centres.


Alarm

How can I help avoid false alarm dispatches?

If your alarm is sounding, please call our monitoring station immediately at 888.ADT.ASAP and select option 1, “My alarm is going off now”.


My alarm is beeping. How do I turn off the beeping?

The first thing to do is determine where the beeping is coming from. The beeping could be from the keypad or a life safety device (smoke detector, carbon detector, or heat sensor). No other type of equipment, such as a motion sensor, motion detector or glass break sensor, will beep.

 

If the beeping is coming from your keypad:

There are three types of beeps which can come from your keypad.

 

Beep type 1: beep for entry and exit delay.

Beep type 2: trouble beep.

Beep type 3: chime beep.

 

Beep type 1 and 3 are regular beeps which occur during normal system use. For beep type 2, try disarming your system to see if the beeping stops. If it does not, please call us at 888.ADT.ASAP .

 

If the beeping is coming from your life safety device:

There are 2 types of beeps which can come from your life safety device – either it could mean there’s a low battery, or it could mean that the device has reached its end-of-life. Please check your User Manual to see which type of beeping you’re hearing and then contact us at 888.ADT.ASAP.


My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from ADT but no one called. Why not?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the customer monitoring centre. This gives you enough time to cancel the signal and prevent a false alarm.


System

I already have an ADT system that isn’t being monitored, but want to activate it.

If you currently have an ADT system, setting up monitoring can be quick and easy. We may not even have to visit your home. For a system in good condition, we can usually communicate with the system’s control panel right from our offices. This means your home will be protected immediately. Just complete this form and a security expert will contact you with more information on activating your system. Or call us at tfn.


I have a security system from another company that isn’t being monitored and want to activate it with ADT.

ADT monitors most types of security systems and can evaluate the installed system prior to activation at your convenience. Just complete this form and a security expert will contact you to book an appointment for a free evaluation, no obligation. Or call us at tfn to discuss. You can also use the evaluation to add a number of popular options or customize your security and/or home automation system.


I want to cancel my phone landline. What do I need to do?

Good news, with ADT you do not require a landline! Our systems can use cellular to communicate with our monitoring stations.

 

If you currently have celluar as your primary communication, a landline is not required and you do not need to contact ADT.

 

If you currently have cellular as your backup communication, a technician will be needed to adjust your programming to one of the following two options.

 

  • Some telephone providers offer a low-voltage line. This is often cheaper in price, and will allow your system to function.
  • Voice over Internet Protocol (VoIP), is an option provided by most internet providers. This is a low-cost alternative to a regular landline that will also support your security system. See below for a list of ADT-approved VoIP providers.
    • Vidéotron
    • Cogeco
    • Rogers/Mountain
    • Shaw
    • Coop Arrière-Pays (C CAP) for installations dated after June 2009
    • Cable Axion
    • Dery Telcom

 

If you are interested in convertnig your systems to cellular only, please call us at 888.ADT.ASAP. Then press option 2 for "To test your system or to report trouble with your alarm panel" and then press option 1 "for help using your system".


If there’s a problem, can ADT turn my system off?

No, your system is an independent unit and can only be turned off at the control panel from your end.


My Alarm.com video cameras are not capturing new clips. Why not?

Follow these simple steps to make sure your Alarm.com account is recording new video clips:

  1. Log into your account and delete old video clips. You might have reached your monthly limit of video clips storage capacity.
  2. Check your video-capture automation rules to make sure you are not capturing a large amount of unnecessary video clips. For example, are you capturing video clips every time the motion detector is triggered? Instead, consider changing this rule to "Take a video clip each time my motion detector is triggered AND my system is armed."
  3. You also have the option to increase your video recording capacity for an additional fee. If you are interested in this option, please call our Phone Sales team at 888.ADT.ASAP.


There is an end-of-life sticker on my life safety device (smoke, carbon monoxide, or heat sensor). Do I need to do change my device when I reach this date?

The date on the end-of-life sticker is the recommended end-of-life date from the manufacturer for that life safety device. We recommend that you contact ADT once your life safety device reaches its end-of-life date. If your device is beeping prior to its end-of-life date, please call us because the device might need to be changed earlier.


What if my system isn’t working properly?

We’re happy to investigate any problems you’re having with your equipment. Just call us at tfn.


Panel

How do I change the Master Code on my keypad?

Please click here to see how to change the Master Code on your keypad.


What happens when I press the panic button or fire alarm button on the keypad?

If you hold the panic button or fire alarm button on the keypad for 1 to 3 seconds, an alarm is transmitted to the monitoring centre and emergency services are dispatched immediately.
This kind of alarm cannot be cancelled.


Emergency

If my power goes out, will my alarm system still work?

Yes. In case of power failure, the backup battery will activate to maintain alarm protection for several hours. If your battery is low, a low battery signal will be sent to the monitoring centre and you’ll be notified.


Bill

How to read your bill?


Emergency Contact List

How do I change the people on my emergency call list?

It’s simple. Just call us at 888.ADT.ASAP with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from ADT.


Interactive Services

What are some of the key features of the ADT Interactive Services app?

  • Your home talks to you: The new ADT Interactive Services user interface (UI) uses a two-way feed, bringing the latest news and keeping the conversation between you and your home or business. The older ADT Interactive Services app was one-sided. The customer would only hear from ADT if there was something was wrong, like an alarm going off. Now, the app allows for an interactive experience.
  • The always-on dashboard tells you what’s happening and gives you the tools to control what happens next. When you first log in, everything that happened in the home will appear under “Home Activity” on the first screen.
  • Quick action: The flat, minimal design incorporates an accordion menu structure which gives you quick access and allows you to take immediate action from any of the menus from the first screen. The navigation is easy as menus are no longer hidden and hard to find.


Invoicing

My invoice is a little higher than I expected. What are the extra charges?

Your first invoice will be pro-rated to reflect the actual start date of your service. There are also instances of federal, provincial and municipal taxes that may affect your invoice.


When my system was installed, I wrote a cheque to ADT but it's not reflected in my first bill. Is there a problem?

Sometimes because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill. If not, call us at tfn.


Moving

If I move, will I have to pay to put a security system in my new house?

If there’s already an ADT or other compatible security system installed in the house you’re moving into, then no. However, if you need a new system or want to enhance an existing one, simply call us at tfn to find out what offers are available to you at your new home.


I’m an existing customer who’s moving. How do I continue protecting my new home with ADT?

Not only can you keep the security you love, but you’ll be well on your way to turning your home into a smart home with ADT Interactive Services. Remotely arm and disarm your system, get text and email alerts, and know what’s happening at home – all from your smartphone. Make your move with ADT today. Call us at tfn.


I’m not a customer, but there’s already an ADT system installed at my new home. What can I do?

Call us at tfn to discuss your options including activating an ADT Interactive Services package!*
*Applies to ADT Interactive Services Remote, Control, Video Lite, Video Service levels only. Terms and conditions


Warranty

Can I extend my warranty?

Yes. ADT offers a special Extended Limited Warranty which will cover the repair of replacement costs of the equipment for just a few dollars each month. To get the Quality Service Plan for your ADT system, call us at tfn.


Testing

Who is responsible for testing my security system?

You are. It’s your responsibility to make sure that your system is in good working order. Ideally, you should test it every month. It’s easy to test your system. Just refer to your owner handbook. If you have interactive services, depending on the type, you can also test directly from the keypad itself. If your system isn’t working properly, call us at tfn.


Are you a new customer?
Let's build your perfect
security system!

Please tell us a little bit about your security needs by answering a few quick questions.

This tool will recommend security system solutions based on the information you provide.
By continuing, you agree to our Terms of Use and Privacy Policy.

Are you a new customer?
Let's build your perfect
security system!

Please tell us a little bit about your security needs by answering a few quick questions.

This tool will recommend security system solutions based on the information you provide.
By continuing, you agree to our Terms of Use and Privacy Policy.

Let's build your perfect
security system

Q1/6

What do you want to protect?

Q2/6

Do you have kids in the home?

Q3/6

Do you have pets in the home?

Q4/6

How many floors are there in your home (including basement)?

Q5/6

How many doors are there in your home (including door from inside the house to garage)?

Q6/6

Do you want to see who’s at the front door through your smart device?

  • My home
    My parents
    My business

Go back

  • Yes
    No

Go back

  • Yes
    No

Go back

  • 1 floor
    2 floors
    3+ floors

Go back

  • 1 door
    2 doors
    3+ doors
    1 Door
    2 Doors
    3+ Doors
    1 DOOR
    2 DOORS
    3+ DOORS
    1 DOOr
    2 DOORs
    3+ DOORs

Go back

  • Yes
    No

Go back

Let's build your perfect
security system

Q1/6

What do you want to protect?

Q2/6

Do you have kids in the home?

Q3/6

Do you have pets in the home?

Q4/6

How many floors are there in your home (including basement)?

Q5/6

How many doors are there in your home (including door from inside the house to garage)?

Q6/6

Do you want to see who’s at the front door through your smart device?

  • My home
    My parents
    My business

Go back

  • Yes
    No

Go back

  • Yes
    No

Go back

  • 1 floor
    2 floors
    3+ floors

Go back

  • 1 door
    2 doors
    3+ doors
    1 Door
    2 Doors
    3+ Doors
    1 DOOR
    2 DOORS
    3+ DOORS
    1 DOOr
    2 DOORs
    3+ DOORs

Go back

  • Yes
    No

Go back