Moments of Truth
Faced with the flames of a dangerous chimney fire, Norma and her husband were guided and calmed by the comprehensive service of ADT by TELUS.
“When our fire alarm sounded, the service of ADT by TELUS was fast, efficient and made my husband and I feel safe. They contacted our local fire department when things were so hectic for us.”
When Norma and her husband recently had a chimney fire, they were confronted with the sound of their smoke detector alarm.
A residential fire often creates a panic for homeowners. Luckily Norma and her husband, both quick thinkers, leapt into action and were able to put out the flames with a fire extinguisher. But they appreciated that the ADT by TELUS monitoring centre immediately responded to the alarm and contacted them to check on their safety.
According to Norma, the ADT by TELUS dispatcher reassured them, telling them that the best thing to do was to leave the house now and that their local fire department was being alerted. The fire department verified that the fire was indeed out and all was safe.
The ADT by TELUS team followed up with a call to make sure the couple was okay and walked Norma through resetting the entire alarm system.
Call 888.ADT.ASAP to speak to an ADT by TELUS expert about your security today.