Moments of Truth
Faced with the flames of a dangerous chimney fire, Norma and her husband were guided and calmed by the comprehensive service of TELUS SmartHome Security.
“When our fire alarm sounded, the service of TELUS SmartHome Security was fast, efficient and made my husband and I feel safe. They contacted our local fire department when things were so hectic for us.”
When Norma and her husband recently had a chimney fire, they were confronted with the sound of their smoke detector alarm.
A residential fire often creates a panic for homeowners. Luckily Norma and her husband, both quick thinkers, leapt into action and were able to put out the flames with a fire extinguisher. But they appreciated that the TELUS SmartHome Security monitoring centre immediately responded to the alarm and contacted them to check on their safety.
According to Norma, the TELUS SmartHome Security dispatcher reassured them, telling them that the best thing to do was to leave the house now and that their local fire department was being alerted. The fire department verified that the fire was indeed out and all was safe.
The TELUS SmartHome Security team followed up with a call to make sure the couple was okay and walked Norma through resetting the entire alarm system.
Call 855.958.8181 to speak to an TELUS SmartHome Security expert about your security today.