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False alarms 101: What you should know


False alarms are no fun for anyone. They put unnecessary pressure on emergency responders, and can also result in hefty fines. In many cases, it’s the responsibility of the homeowner to pay these fines.


We’ve put together four helpful hints to help you reduce the chances of a false alarm occurring in your home.

Tip 1: Familiarize yourself with your system

Anyone with access to your property must have a password or PIN number and be familiar with the alarm procedure. For example, be sure to explain to your babysitter or housekeeper how to properly arm and disarm the system.

Tip 2: Consider your pets

If your pet jumps onto furniture, nearby motion detectors may detect movement and trigger the alarm. You can avoid this by moving furniture away from motion detectors or inquire about our pet-friendly motion detectors.

Tip 3: Avoid unplanned movement in front of motion detectors

Ensure all doors and windows are tightly closed before you leave your home. Incoming air gusts could cause curtains and plants to move and trigger a nearby motion detector.

Tip 4: See what caused the alarm

The image sensor is a new breakthrough product that combines a wireless passive infrared motion detector, an integrated still camera, wireless communication, and ADT’s interactive services app. A picture is taken by the image sensor and sent to your mobile phone or computer.

Together, we can help make false alarms a thing of the past.

Reducing your false alarms is easier than you think. Our agents are always available to answer any questions you may have. Contact us now.