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Learn more about what you need to know.

Keeping our customers and team safe in response to COVID-19.

Learn more about what you need to know.

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How to defend yourself against fraud: A consumer alert from TELUS SmartHome Security

Defend yourself against fraud

TELUS SmartHome Security is a part of your neighborhood. With offices throughout Canada, we live and work in your community. Some of our competitors are very different. They descend on communities during the summer selling security systems door-to-door, at times employing deceptive business practices. After they leave, you’re on your own. There may not be a local office to turn to for support and service and, what’s worse, your account will likely be sold to another company for monitoring. When these scam artists see the TELUS SmartHome Security sign in your yard, they may falsely associate themselves with TELUS SmartHome Security to trick you into switching services.

 

 

Knowledge is your best defense

 

Follow these tips to help prevent sales scams:

  • TELUS SmartHome Security representatives or TELUS SmartHome Security Authorized Dealers will carry proper company-issued identification.
  • To confirm a representative is really affiliated with TELUS SmartHome Security, ask to see their official identification. If they don’t show it, don’t believe them.
  • When in doubt whether TELUS SmartHome Security or an TELUS SmartHome Security Authorized Dealer was sent to upgrade or test your alarm system, call 855.958.8181 before you let them in your home.
  • Do not sign any documents without a thorough review.

These phrases should set off alarm bells

 

Here are some common phrases that unscrupulous sales representatives from other companies use to gain entry into the homes of TELUS SmartHome Security customers:

  • “We are here to upgrade your TELUS SmartHome Security system.”
  • “I’m with the company that manufactured your alarm system.”
  • “TELUS SmartHome Security just monitors your home; they do not service the equipment.”
  • “TELUS SmartHome Security is no longer covering your area.”
  • “Our company just bought TELUS SmartHome Security.”
  • “TELUS SmartHome Security is going out of business.”
  • “TELUS SmartHome Security systems are more vulnerable to burglaries.”

 

Whatever they try to sell you, check with us first! If your system is due for an upgrade, we can set you up with the latest technology.

If it doesn’t feel legitimate—report it

 

Post a “no soliciting” sticker on your door. Deny door-to-door sales people access to your home—do NOT allow them to gain entry. If you sense that someone is trying to trick you into changing your security provider, immediately report the incident to:

  • TELUS SmartHome Security by calling 855.958.8181
  • Your local law enforcement
  • Alert your friends and family

You have a right to change your mind!

 

  • If you are a victim of fraud, it’s important to understand that you can cancel the deal. Under the Consumer Protection Act, you can cancel the contract for any reason within 10 days of receiving a written copy of the agreement if you sign the contract in your home. You do not have to give a reason for cancelling your purchase. You have a right to change your mind.
  • The salesperson must give you two copies of a cancellation form (one to keep and one to send back) and a copy of your contract. The contract must be dated, show the name and address of the seller, and explain your right to cancel. You may have additional consumer protections under provincial law. Check with your provincial attorney general, local consumer protection agency.

 

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Are you a new customer?
Let's build your perfect
security system!

Please tell us a little bit about your security needs by answering a few quick questions.

This tool will recommend security system solutions based on the information you provide.
By continuing, you agree to our Terms of Use and Privacy Policy.

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Let's build your perfect
security system

Q1/6

What do you want to protect?

Q2/6

Do you have kids in the home?

Q3/6

Do you have pets in the home?

Q4/6

How many floors are there in your home (including basement)?

Q5/6

How many doors are there in your home (including door from inside the house to garage)?

Q6/6

Do you want to see who’s at the front door through your smart device?

  • My home
    My parents
    My business

Go back

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    No

Go back

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    No

Go back

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    2 floors
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